Associate Manager, Customer Success - LATAM

Added
3 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer success talent development recruitment stakeholder management leadership

πŸ“‹ Description

  • Lead a team of Technical Success Managers for Enterprise clients.
  • Onboard customers and drive platform maturity to deliver value.
  • Hire, onboard, and grow team members.
  • Manage capacity, forecasting, and budget for the team.
  • Drive renewal and growth for the segment with revenue ownership.
  • Build relationships with senior executives to drive governance and success stories.

🎯 Requirements

  • 8+ years in strategy, consulting, ops, product management, or equivalent.
  • 3-5 years of people leadership and LATAM client management.
  • Proven track record of scalable operations and business results.
  • Leadership: coach/mentor high-performing teams; engage with C-level.
  • Skills: prioritization, data-driven thinking, effective communication.
  • Education: Bachelor's or advanced degree in science, tech, or business.

🎁 Benefits

  • Hybrid work model: office 3 days a week; rest remote.
  • Qualtrics Experience Program – $1,800 after a year.
  • 30 paid days off: PTO + personal days + holidays.
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