Associate Operations Support Specialist II

📋 Description

• Monitor system alerts, notifications, and operational dashboards throughout assigned shifts and
• Follow established troubleshooting protocols and flowcharts to diagnose and address operational
• Execute approved corrective actions, including restarting hardware systems when appropriate, and
• Ensure alerts and operational issues are addressed within established timeframes, escalating
• Maintain accurate and detailed logs of alerts, troubleshooting activities, actions taken
• Develop a strong working understanding of novel electro-mechanical hardware systems and their

🎯 Requirements

• Bachelor's degree in a related field is preferred.
• Previous experience in operations, dispatch, customer support, technical support, or a comparable
• Comfortable learning and working with technical systems, dashboards, alerts, and operational
• Familiarity with troubleshooting hardware and software systems and applying structured diagnostic
• Ability to follow detailed instructions, flowcharts, established procedures, and escalation
• Strong practical problem-solving skills with an emphasis on taking appropriate action and executing

🎁 Benefits

• Compensation: $22–$26 per hour, with pay adjusted based on local market conditions and relevant
• Equity: Pre-IPO stock options.
• Benefits: Comprehensive employee benefits package.
• Remote work: Fully remote position within the United States.
• Schedule: Four 10-hour shifts per week under one of two shift blocks: Sunday–Wednesday, 10:30
• Flexibility: Opportunities to support open shifts and provide vacation or absence coverage.