Associate Principal, AI & CX Solutions Strategist

📋 Description

• Bridge strategy and technology to align AI with business goals.
• Design AI-driven CX strategies and pilot programs.
• Build architectures and business cases for AI tools and CCaaS.
• Quantify ROI and prioritize tech/AI opportunities.
• Shape the CX product roadmap with new features.
• Translate AI visions into actionable deployment plans.

🎯 Requirements

• 5–10 years in management consulting or digital strategy.
• Proficient with CCaaS ecosystems (Zendesk, Amazon Connect, Twilio, Intercom, NiCE).
• Strong knowledge of Conversational AI, GenAI, and LLMs.
• Builder mindset; thrives in ambiguity; translates AI concepts to business.
• Analytical rigor; quantifies ROI of tech/AI solutions.
• Executive communication; explains tech to non-technical leaders.

🎁 Benefits

• Equal Opportunity Employer commitment.