Associate Principal, AI & CX Solutions Strategist

📋 Description

• Bridge Strategy & Tech: strategic bridge between business goals and AI capabilities.
• Strategic Prototyping: design AI-driven CX strategies and pilot programs.
• Build architecture visions and business cases for AI and CCaaS.
• Drive Value: quantify tech/AI opportunities to enhance CX and ROI.
• Shape the Roadmap: contribute to CX Product roadmap with new features.
• Enable the Organization: translate AI visions into deployment plans with cross-functional teams.

🎯 Requirements

• 5-10 years in management consulting, digital/product strategy, or pre-sales.
• Proficient in CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, NiCE) and AI/LLMs.
• Builder mindset: thrive in ambiguity and translate AI concepts into business strategy.
• Analytical Rigor: quantify ROI of tech/AI solutions.
• Executive Communication: strong verbal/written skills for executive audiences.
• Curiosity: passion for digital CX and AI advancements.

🎁 Benefits

• Equal Opportunity Employer; diverse and inclusive culture.
• Flexible work options: Remote or Hybrid within the U.S.
• Opportunity to drive digital and AI transformation at TELUS Digital.