Associate Principal Technical Support Engineer

📋 Description

• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it
• Configure observability and monitoring platforms to send actionable alerts, and create automated
• Provide Level 4 support for the system within agreed service levels
• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management
• Provide daily/weekly report for overall health of the cloud platform and effectiveness of

🎯 Requirements

• 10+ years Experience in a Software Support role.
• Strong understanding of Cloud offerings - AWS or Azure preferred
• Hands-on experience in internals of cloud components (ex. Public Cloud, Containers, Kubernetes
• Database : Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Experience working with global Customers and strong customer focus

🎁 Benefits

• Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on
• You will experience tremendous growth and learning opportunities through challenging yet rewarding
• If you're resilient and enjoy working in a dynamic environment you belong with us!
• An equal opportunity employer and we welcome everyone to our team.
• All qualified applicants will receive consideration for employment without regard to race, color