Associate Program Manager, Customer Experience

📋 Description

• Build our AI chatbot strategy (coverage, containment, resolution quality)
• Design and implement automation beyond chatbots, including agent-assist/copilot workflows and
• Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection)
• Support development of internal tools that increase agent and team efficiency
• Help standardize tooling and workflows across support channels
• Analyze CX performance across channels (chatbot, support, product journeys)

🎯 Requirements

• 2–4 years experience in CX, Operations, Product Ops, Consulting, or similar roles, including
• Hands-on experience with CX tools (Zendesk, chat platforms, CSAT tools)
• Strong analytical and problem-solving skills
• Ability to operate in ambiguous environments and drive execution
• Experience working cross-functionally with Product, Engineering, or Operations teams
• High ownership and bias toward action

🎁 Benefits

• Work with serial entrepreneurs who have built strong consumer brands and innovative products
• Real-life real-customer impact
• Opportunity to build something meaningful and help millions of people move forward financially