Associate, QA Analyst

📋 Description

• QA reviews of service interactions and processes against standards.
• Analyze defects to identify root causes and drivers.
• Translate findings into CX impact and resolution effectiveness.
• Manage end-to-end quality improvement lifecycle to sustain gains.
• Provide actionable QA feedback and support capability development.
• Participate in calibration and improvement initiatives to boost consistency.

🎯 Requirements

• Bachelor’s degree or equivalent experience
• 2-3 years in Customer Experience, Service Operations, QA, or related
• Exposure to QA methodologies or audit frameworks is advantageous
• Strong written and verbal communication skills
• Analytical mindset to interpret structured data sets
• High attention to detail and process discipline

🎁 Benefits

• Competitive salary
• Opportunity to earn an annual bonus
• Great career growth in a global organization
• A flexible approach to work