Associate Solutions Architect

📋 Description

• Drive retention and technical health across a commercial customer portfolio through efficient
• Increase commercial customer self-sufficiency and platform adoption by resolving friction points
• Build and maintain scalable digital assets — including Drata Academy content, help articles, and
• Identify customers showing signals of risk — including health score drops, usage threshold alerts
• Own a book of business of commercial customers, maintaining awareness of each account's technical
• Partner closely with Customer Success Managers to stay aligned on customer priorities, renewal

🎯 Requirements

• 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success
• Experience producing technical content — including help articles, video walkthroughs, or e-learning
• Experience in security or compliance-related industries (e.g., SOC 2, ISO 27001, HIPAA) is a plus.
• Familiarity with AI-powered tools or platforms, with a willingness to develop deeper expertise in
• Foundational experience with cloud platforms such as AWS, GCP, or Azure.
• Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux

🎁 Benefits

• Stock equity to share in company success as the company grows.
• Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their
• 401(k) plan, company-paid life and disability insurance, and tax-advantaged spending accounts.
• Paid PArental Leave policy after six months of employment, plus access to Kindbody fertility and
• Generous annual stipends for professional and personal development.
• Flexible vacation policy, paid holidays, and other perks for work-life balance.