Provide technical support to customers by phone and email via our ticketing system.
Diagnose and troubleshoot issues related to our systems and escalate when needed.
Document customer interactions in our ticketing system.
Manage customer expectations and liaise with internal teams.
Meet SLA response and resolution targets with L1-L3 Support.
Occasional travel (~5%) for meetings, training, or events.

🎯 Requirements

Bachelor’s Degree in CS or 1–3 yrs related technical experience.
Excellent written and verbal communication to explain technical concepts.
Excellent problem-solving, multitasking, and troubleshooting skills.
Salesforce Apps and Web applications.
HTML, CSS, and Javascript.
SQL or equivalent.

🎁 Benefits

Fully covered medical premiums (employee-only).
Flexible PTO.
401(k) plan.
Dental and vision coverage.
Remote work options.
$10,000 lifetime fertility stipend.

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