Associate Support Engineer

📋 Description

• Provide administrative support to the Application Support team.
• Provide professional technical application support, customer-facing applications and services, and
• Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the
• Contribute to documentation for the application support team.
• Respond to out-of-hours application support requests (for which TOIL will be offered).
• Manage application configuration, problem analysis and resolution for complex application problems

🎯 Requirements

• A willingness to learn new skills and an underlying interest in Information Technology.
• Analytical, methodical approach to information gathering and fault diagnosis.
• Good level of face to face customer service experience.
• Polite and cheerful with a positive attitude towards work, and willing to put in the effort
• Experience in working within a service desk.
• Experience of supporting proprietary applications within a commercial environment.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)