Associate Support Representative

📋 Description

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and
• Driving increased product adoption by enabling customers to effectively utilize the platform and
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing

🎯 Requirements

• Experience supporting technical products, ideally in SaaS or mobile application environments.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct
• Strong written and verbal communication skills in English

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly