NielsenIQ

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Associate Support Specialist-Service Desk Operations - Enterprise IT

Added

19 days ago

Location

🇮🇳 Chennai

Type

Full time

Salary

Salary not provided

Related skills

android windows customer service ios macos

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📋 Description

First point of contact for IT support
Provide Level 1 technical assistance to end-users
Resolve incidents and fulfill service requests per SLAs
Work in a fast-paced IT help desk environment
Document incidents in ITSM tool (ServiceNow)
Escalate to Level 2/3 as needed

🎯 Requirements

1 to 3 years in IT Service Desk or technical support
Basic OS knowledge: Windows, MacOS; mobile OS: iOS, Android
Familiarity with ServiceNow and remote support
Ability to work in shifts; 24x7 support
Certifications: CompTIA A+, ITILv4 (desired)
Strong problem-solving and communication skills

🎁 Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

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