Associate Technical Account Manager

📋 Description

• Drive Client Success: Become trusted advisor for key clients, resolving complex technical challenges.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients for long-term partnerships.
• Deliver Exceptional Service: Collaborate with internal teams to provide outstanding technical support.
• Technical Expertise: Leverage NiCE product knowledge to troubleshoot issues and optimize solutions.
• Client-Centric Approach: Understand client needs and identify opportunities to improve outcomes.
• Communication & Knowledge Sharing: Present client achievements and train users to maximize value.

🎯 Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field; or equivalent work experience.
• 3 years of experience in a technical or service role within software, telecommunications, or customer service.
• Strong analytical and troubleshooting skills; proven problem-solving abilities.
• Excellent customer service and communication skills; fluent in written and verbal communication.
• Ability to multitask effectively in a fast-paced environment.
• Working knowledge of contact center software design and functionality.

🎁 Benefits

• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Growth opportunities within a global company across multiple roles and locations.
• Exposure to NiCE products and services and a culture of innovation.