Partner with large customers to resolve architecture, performance, recovery, and security questions.
Be an expert resource on best practices for running MongoDB at scale.
Advocate for customer needs with product management and development teams.
Contribute to internal projects, including benchmarking and diagnostics tools.
Engage with customers to understand requirements and provide guidance.

🎯 Requirements

Excellent written and verbal communication.
Strong customer-service mindset.
Advanced diagnostic and troubleshooting skills.
Calm under pressure; solve problems in real-time.
Rapid learner of new technical skills.
Strong teamwork; know when to seek help.

🎁 Benefits

Hybrid working model in Austin.
Generous parental leave policy.
Fertility and adoption assistance.
Employee affinity groups and wellbeing programs.

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