Associate Technical Services Engineer II

📋 Description

• Resolve questions on architecture, performance, recovery, security, and everything in between
• Be an expert resource on best practices in running MongoDB at scale
• Be an advocate for customers' needs - interfacing with product management and development teams on
• Contribute to internal projects, including software development of support tools for performance

🎯 Requirements

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good

🎁 Benefits

• Equity
• Employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• Registered Retirement Savings Plan (RRSP) with employer match