Associate Technical Services Engineer II

📋 Description

• Advise customers and solve complex MongoDB problems by combining problem solving and communication
• Work alongside largest customers to solve challenges including architecture, performance, recovery
• Act as expert resource on best practices in running MongoDB at scale
• Advocate for customers' needs by interfacing with product management and development teams
• Contribute to internal projects including software development of support tools for performance
• Focus on performance of MongoDB Atlas Cloud platform and its supported services

🎯 Requirements

• 3–4 years of experience in a technical support, solutions support, or customer-facing engineering
• Distributed systems, Database architecture and administration, Application architecture, Data
• Experience supporting complex mission-critical product applications and database systems (RDMBS or
• Supporting Cloud and/or Enterprise grade applications
• Strong diagnostics and troubleshooting experience, with the ability to analyze issues holistically
• Broad awareness of customer workloads and use cases, including performance, availability, and

🎁 Benefits

• Equity
• Participation in the employee stock purchase program
• Financial protection benefits
• Paid time off
• Minimum of 20 weeks fully-paid gender-neutral parental leave (inclusive of and running concurrently
• Fertility and adoption assistance