Primary contact for incoming support requests via email, chat, phone, and tickets.
Triage by severity and impact; troubleshoot using documented solutions.
Use AI tools to draft responses and surface knowledge; own each case.
Escalate complex issues to Tier 2/3; maintain context in a hybrid model.
Document each case with system details, error messages, and steps taken.
Participate in weekend on-call rotation, about one weekend per month.

🎯 Requirements

1-3 years in technical support, IT, or customer-facing tech role.
Familiar with Linux CLI and core networking concepts; eager to learn.
Comfort using AI tools daily; verify output; engineer owns results.
Clear, calm communication with enterprise customers; explain concepts to all audiences.
Strong troubleshooting with a methodical, curious approach to resolution.
Self-starter with ownership and mission-driven motivation to protect infrastructure.

🎁 Benefits

Competitive Equity Package
Comprehensive Benefits Plan

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot