Associate Technical Support Engineer

📋 Description

• Respond promptly to customer inquiries via voice, email, and live queues, providing exceptional
• Diagnose, troubleshoot, and debug ChargePoint software and hardware issues, providing appropriate
• Take ownership of assigned cases within our ticketing system and drive them to resolution within
• Collaborate proactively with team members and escalate complex technical issues to the appropriate
• Author, update, and maintain technical documentation and case summary notes for our Knowledge
• Communicate technical topics in simple, easy-to-understand terms for customers through active and

🎯 Requirements

• Bachelor's degree - BA/Bcom/BBA/BSc ONLY or equivalent practical experience.
• Proven customer service experience, specifically engaging with customers through live calls and
• Strong verbal and written communication skills, with the ability to clearly document case notes and
• Excellent troubleshooting and problem-solving skills, with a commitment to carrying
• Ability to thrive in an open, collaborative environment with a strong sense of teamwork
• Willingness and flexibility to work night shifts as required to support our global customer base.