Associate Technical Support Engineer - Mexico

📋 Description

• Act as primary interface for incoming support inquiries.
• Provide Tier 1 and Tier 2 support via guides and escalation.
• Analyze platform functionality, integrations, and automation with mentorship.
• Route complex issues to engineers with documentation and replication steps.
• Manage REST APIs, identity tools (Okta/Google), and cloud providers.
• Maintain professional, proactive updates and expectation management.

🎯 Requirements

• 2 years SaaS support or customer-centric tech experience.
• Excellent written and verbal communication.
• Customer-first mindset; thrive in a fast-paced startup.
• Foundational understanding of cloud-native systems, APIs, authentication.
• Strong organizational skills; detail-oriented in docs and priorities.
• Experience with Intercom, Jira, Linear.

🎁 Benefits

• Stock equity to share in company success.
• Health & Wellness: 100% employer-paid premiums for medical and dependents.
• Pension plan with 5% employee, 4% employer contributions.
• Parental leave and family-building benefits.
• Growth stipends and internal learning opportunities.
• Flexible vacation policy and paid holidays.