Associate Technical Support Specialist

📋 Description

• Develop foundational knowledge of Hinge Health products, common technical challenges, and
• Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting
• Independently diagnose, investigate, document, and resolve member problems related to Hinge Health
• Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and
• Proactively identify recurring technical patterns and recommend process improvements to reduce
• Serve as a reliable resource for peers on complex troubleshooting scenarios.

🎯 Requirements

• 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience.
• Excellent written and verbal communication skills with a member-facing orientation.
• Demonstrated ability to multitask across phone, email, and chat queues effectively.
• Proficiency in conducting root cause analysis for technical issues and strong
• Flexibility with schedule — work hours based on business needs and may include nights and weekends.
• Ability to work effectively in a remote environment with excellent punctuality and proactive

🎁 Benefits

• Inclusive healthcare and benefits: comprehensive medical, dental, and vision coverage, plus help
• Planning for the future: traditional or Roth 401k retirement plan options which include a 2%
• Modern life stipends: Manage your own learning and development.