Write and maintain customer-facing technical documentation for the Smartsheet Help Center and
Collaborate with subject matter experts to ensure technical accuracy
Create technical articles (how-to, FAQ, troubleshooting) with visual aids like screenshots and GIFs
Support eLearning and video content production
Use AI tools to accelerate content creation and improve workflows
Manage content lifecycle from drafts to CMS publication

🎯 Requirements

2+ years of experience writing/editing web content
BA or equivalent in English, Technical Communication, or related field
Strong written and spoken English (C1+)
Basic HTML proficiency
Experience with content management systems (Drupal 9+ a plus)
Familiarity with video production (scripting, screen recording, light editing)

🎁 Benefits

Remote work flexibility within Costa Rica
Equal opportunity employment environment
Opportunity to work with innovative AI tools

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