Associate Trainer - Afternoon Shift

📋 Description

• Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.
• Support facilitation of instructor-led training (ILT) sessions as deployed by Enablement Partners
• Assist with scheduling, credential setup, and coordination of onboarding logistics.
• Document trainee progress, milestones, and completion checklists.
• Support hands-on exercises, simulations, and role-plays under trainer guidance.
• Deliver refresher or ad-hoc training under request from Enablement Partners.

🎯 Requirements

• Availability for afternoon shift (14:00–22:00 PL time)
• Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)
• 1 year of professional experience in customer success or related roles
• Fluent Polish and strong English communication skills (written and spoken)
• Familiarity with adult learning principles and instructional methods
• Basic facilitation and classroom management skills

🎁 Benefits

• Competitive pay: 6 600 - 9 900 PLN gross on CoE
• Fully paid private healthcare in LuxMed
• Access to the Worksmile platform with a monthly top-up
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches
• A laptop and essential work equipment provided by the company
• New, modern, bright and comfortable office space in the city centre