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5 days ago
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Full time
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customer support cloud networking operating systems mongodb atlas

📋 Description

  • Front-line cloud support for MongoDB Atlas
  • Answer questions on connectivity, Atlas, UI, and features
  • Escalate complex issues to engineering
  • Ensure quick, accurate customer assistance
  • Collaborate with global engineering teams
  • Probation note: Tue–Sat schedule; Sun/Mon off

🎯 Requirements

  • General knowledge of operating systems
  • Hands-on networking experience
  • Fundamental computing concepts
  • Either technical or non-technical customer service experience

🎁 Benefits

  • Engineering-focused culture and innovation
  • Work with talented people globally
  • Learn, contribute, and impact the product
  • Employee affinity groups and parental leave policy
  • Disability accommodations during application/interview
  • Learn more about working at MongoDB
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