Asst Dir-Customer Success Manager

📋 Description

• Own customer success throughout the customer lifecycle, with responsibility for adoption, account
• Act as a trusted advisor by sharing industry best practices, training opportunities, webinars, user
• Organize and lead customer engagements, including onboarding, kickoff meetings, status calls, and
• Contribute to strategic account planning by developing plans to retain and grow customer
• Partner with Account Managers to execute customer success strategies and ensure alignment around
• Monitor and analyze customer product usage and present utilization insights with recommendations to

🎯 Requirements

• 3–5+ years of professional experience in customer success, account management, pre-sales, customer
• Bachelor's degree or equivalent undergraduate qualification required, preferably in business
• Strong verbal, written, and presentation skills, with the ability to communicate effectively with a
• Ability to work independently and collaboratively while maintaining a high level of organization
• Demonstrated ability to present both high-level business information and detailed product or
• Solid understanding of complex business concepts and processes; experience with regulatory

🎁 Benefits

• Base salary range of $98,800–$143,350 for U.S.-based positions
• Eligibility for incentive compensation in addition to base salary
• Medical, dental, and vision coverage
• Paid parental leave
• Paid time off
• 401(k) plan with employee and company contribution opportunities