Authentication Manager

📋 Description

• Build relationships with supervisors and team members.
• Understand strengths and improvement areas; provide regular feedback.
• Coach and develop Supervisors and team members.
• Train teams to process orders and handle customer queries.
• Acquire and develop talent; manage staffing and cross-functional work.
• Improve customer experience; lead process improvements to reduce effort.

🎯 Requirements

• 2+ years as Authentication Analyst; knowledge of validation policies.
• Bachelor's degree preferred.
• Strong interpersonal, communication, and analytical skills.
• Proficient with Slack and Microsoft Office (Word, Excel, Outlook, OneNote, PowerPoint).
• Experience with Knowledge Base documentation.
• Proven team builder with customer-service focus and leadership.

🎁 Benefits

• Competitive compensation and comprehensive health, dental, and vision.
• Retirement savings with company matching (401(k) or RRSP).
• Generous paid time off and holidays.
• Paid parental leave and family support.
• Life and disability insurance coverage.
• Education assistance and access to LinkedIn Learning.