AutoFile Specialist, Tax

📋 Description

• Manage high-stakes escalations with no pre-written playbook.
• Investigate anomalies, identify root causes, coordinate across teams.
• Bridge gaps between initial friction and long-term operational resilience.
• Drive process improvements and cross-functional collaboration.

🎯 Requirements

• 3+ years in high-growth operations, escalation management, or process improvement
• Proven ability to investigate complex issues and drive resolution
• Ability to manage multiple priorities with urgency and accuracy
• Excellent communication and cross-functional collaboration skills
• Comfort working in ambiguity and high-accountability environments
• Preferred: Experience with AI, automation, or workflow tools
• Preferred: Understanding of operational workflows and risk management
• Preferred: Lean and Six Sigma familiarity