Autoline Aftersales Support Analyst

📋 Description

• Own and progress cases to resolution using available resources.
• Escalate cases in a timely manner.
• Respond empathetically to customers and deadlines.
• Communicate with team, other departments and management for timely resolution.
• Document solutions and write guidance on procedures.
• Proactively learn Keyloop product suite and tools.

🎯 Requirements

• Plan and prioritise workload to meet deadlines.
• Expertise in a specified Keyloop product/module.
• Investigation, analytical and troubleshooting skills.
• Excellent communication in local language and English.
• Able to articulate complex problems clearly.
• Interact with multiple levels of Keyloop customers and colleagues.

🎁 Benefits

• Global team with learning and growth opportunities.
• Inclusive, diverse environment and equal opportunity.
• Pay and benefits tied to performance.
• AI tools used to boost productivity.