Automation Engineer (Customer Service)

📋 Description

• Build agents and automation scripts that streamline quota request processing, one of the largest
• Develop self-service workflows for billing and data-related requests, including payment method
• Design, build, and maintain LLM-powered agents that help support engineers resolve complex customer
• Develop and maintain N8N workflows for customer notifications and event-driven operational
• Integrate automation solutions with REST APIs, including Jira, billing systems, and other internal
• Contribute to tooling supporting planned cluster operations, including infrastructure workflows

🎯 Requirements

• 3+ years of software engineering experience, preferably with a focus on automation, backend
• Strong Python development skills and the ability to build maintainable production-quality
• Hands-on experience working with REST APIs and integrating multiple external or internal systems.
• Practical experience working with LLM APIs, AI agents, or other applied AI technologies.
• Strong understanding of how to design reliable, maintainable, and scalable automation systems.
• Ability to investigate operational problems, identify opportunities for automation, and translate

🎁 Benefits

• Competitive compensation.
• Career growth and continuous learning opportunities.
• Flexible working environment with a high degree of ownership.
• Opportunity to work on practical AI and automation projects with direct operational impact.
• International environment with highly experienced and technically skilled teams.
• Fast-moving culture focused on meaningful impact, experimentation, and continuous improvement.