Auxiliar Financeiro II

📋 Description

• Proactively contact customers through phone calls, WhatsApp, and email to provide assistance and
• Answer questions related to accounting, taxation, financial matters, and the use of the company's
• Record customer interactions accurately and follow up on each request until it is fully resolved.
• Identify technical or specialized issues and coordinate with the relevant internal departments to
• Keep customers informed about the progress of their requests and provide clear, helpful feedback.
• Identify opportunities to improve customer service workflows, processes, and overall service

🎯 Requirements

• Completed or ongoing higher education in Accounting, Business Administration, or a related field.
• Previous experience in customer service or customer relationship management.
• Strong verbal and written communication skills, with the ability to explain information clearly and
• Good argumentation and problem-solving skills, particularly when handling different customer needs
• Proactive, organized, and motivated to develop professionally.
• Interest in technology, with basic knowledge of business processes and Artificial Intelligence.

🎁 Benefits

• Salary: R$ 1,888.24 per month.
• Working hours: 42.5 hours per week, Monday to Friday.
• Remote work allowance: R$ 250.00.
• Meal allowance: Caju meal voucher of R$ 41.22.
• Health insurance: Bradesco Nacional II health plan.
• Dental insurance: Bradesco dental plan.