AV Operations Specialist

📋 Description

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking
• Evaluation and troubleshooting of personal computer hardware and software, peripheral devices
• Pre-program coordination with property teams and the AV Operations Manager, ensuring all
• Provide genuine anticipatory customer service by establishing good working relationships with team
• Attend PEO, Pre-Con, and pre-production meetings as needed.

🎯 Requirements

• High school diploma/GED required; Bachelor’s degree preferred.
• 3+ years’ experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone
• Basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.

🎁 Benefits

• Health & Wellness: Day-one health coverage, 24/7 virtual care, emotional well-being support
• Time Off & Balance: Generous PTO, birthday off, paid parental leave, year-end holiday closure.
• Financial Growth: 401K matching, support for education and courses.
• Development & Recognition: Ongoing career growth, recognition programs.
• Community & Impact: Volunteer opportunities, pure impact from work.