AVMA Customer Service Representative - Professional Liability

📋 Description

• Respond to policyholder inquiries through phone, email, and chat in a professional, courteous
• Research and resolve questions related to professional liability coverage, claims, billing, policy
• Provide clear explanations and practical assistance while maintaining an empathetic
• Escalate complex or sensitive issues to senior team members or management when appropriate.
• Maintain accurate records of customer interactions, transactions, inquiries, and resolutions.
• Complete data-entry activities, including sorting and indexing scanned correspondence and emails

🎯 Requirements

• High school diploma or equivalent required.
• 1–2 years of customer service or call-center experience preferred.
• Previous experience in insurance, healthcare, veterinary reception, or animal-related customer
• Property & Casualty insurance licensing, particularly in Illinois, is preferred, or willingness
• Strong verbal and written communication skills, with the ability to explain information clearly and
• Strong customer-service orientation and the ability to interact with customers with patience

🎁 Benefits

• Hourly compensation of $22.00–$25.00.
• Full-time, remote position within the United States.
• Medical and prescription drug coverage.
• Dental and vision insurance.
• Life insurance and disability insurance.
• Employee Stock Purchase Plan (ESPP).