AVP, Customer Success - Enterprise and Strategic Accounts

📋 Description

• Set the vision and strategy for enterprise and strategic customer success, aligned to Motive's
• Lead, coach, and develop a high-performing customer success organization with clear expectations
• Own the operating model for customer health, executive sponsorship, success planning, risk
• Establish rigorous mechanisms to improve gross revenue retention, net revenue retention, logo
• Build a consistent, data-informed view of customer health, including leading indicators, renewal
• Create executive engagement programs that deepen relationships with customer decision-makers and

🎯 Requirements

• 12+ years of experience in customer success, account management, professional services, or a
• Experience leading customer success for enterprise and strategic accounts in a complex B2B
• Demonstrated ownership of business outcomes such as gross revenue retention, net revenue retention
• Experience leading organizations through scale, transformation, or increased operating rigor.
• Strong executive presence and the ability to build credibility with customer executives and
• A track record of developing leaders, setting a high bar for performance, and building inclusive

🎁 Benefits

• Health, pharmacy, optical and dental care benefits
• Paid time off
• Sick time off
• Short term and long term disability coverage
• Life insurance
• 401k contribution