AVP, Servicing Product Lead, Digital Banking

📋 Description

• Define and execute the digital banking servicing vision and strategy aligned with goals.
• Own backlog; translate requirements into user stories and acceptance criteria.
• Collaborate with servicing tech lead and engineering; drive agile sprint execution.
• Gather stakeholder feedback from operations, support, compliance, and end users.
• Oversee platform enhancements on Savana; focus on scalability, reliability, and UX.
• Maintain documentation for servicing requirements, release notes, and processes.

🎯 Requirements

• Bachelor's Degree in CS, Business, Engineering, or related field (required).
• Minimum 6 years as Product Owner/Business Analyst or similar in digital banking, fintech, or SaaS (required).
• Strong technical acumen; ability to collaborate with engineering teams.
• Experience in Agile/Scrum environments.
• Understanding of banking operations (call center, payments, fraud).
• Hands-on experience with servicing platform administration/config/implementation (Savana or equivalent).
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel).
• Excellent verbal, written, and interpersonal communication; strong organizational skills.

🎁 Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more