AWS Solution Architect

📋 Description

• Role focuses on AWS Connect and Salesforce integrations
• Architect and deliver cloud-based contact center solutions
• Lead discovery, ROI analysis, and solution design for customers
• Provide guidance on best practices in cloud deployment
• Collaborate with technical and business stakeholders for successful outcomes
• Mentor technical teams to deliver on time and budget

🎯 Requirements

• Customer-facing contact center experience
• Experience integrating WFM, CRM, CC solutions
• Knowledge of WebRTC and SIP APIs
• Hands-on scripting/coding (Python, Java, C#, .NET, Node.js)
• Strong communication with executives and IT management
• API integration experience

🎁 Benefits

• Remote work options with regional hubs
• Travel opportunities up to 25% for certain roles
• Flexible work culture emphasizing trust