AWS Technical Architect

📋 Description

• Ensure customer success in building and launching Amazon Connect solutions
• Conduct technology assessment and audits to identify CCaaS AWS Connect Platform needs
• Facilitate business process reviews to identify customer requirements
• Educate customers on AWS value proposition and participate in architectural discussions
• Lead discovery, build ROIs, and deliver presentations
• Translate customer requirements into contact center design

🎯 Requirements

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js)
• Communication and presentation skills
• API integration experience

🎁 Benefits

• Remote and in-person work options
• Flexible work hours with culture of trust
• Travel opportunities (up to 25%)
• Collaborative environment with town halls
• Celebration of achievements and fun events