B2B Business Service Agent – French

📋 Description

• Support the Account Management team with various administrative and operational tasks, focused on
• Handle a mix of inbound and outbound calls with customers and merchants – no sales or acquisition
• Identify customers' needs, clarify information, investigate issues and provide appropriate
• Contact merchants to remind them about payment terms and follow up when needed.
• Keep customers informed and ensure their requests are handled in a timely manner.
• Create and update instructions and guidelines for different processes.

🎯 Requirements

• Experience is not necessarily required.
• Comfortable speaking with customers over the phone and enjoy helping them find solutions.
• Fluent in French and English, both written and spoken.
• Good knowledge of MS Office, especially Excel.
• Work accurately, efficiently and can manage multiple tasks at the same time.
• Able to work independently and structure workload effectively.

🎁 Benefits

• Work in a dynamically developing international company in the automotive industry.
• A regular employment contract with a highly competitive fixed salary.
• Openness to the implementation of new ideas to improve the company's operation.
• Friendly working atmosphere in a team focused on cooperation.
• Excellent professional development opportunities in a dynamic environment.