B2B Key Account Manager (C1+ German) (m/w/x)

📋 Description

• Own a book of existing B2B accounts and carry a net revenue retention and expansion target across it
• Grow accounts through upsell and cross-sell as customers add headcount, refresh devices, and open
• Meet your customers regularly and run business reviews, so you understand their headcount and
• Own the renewal and end-of-term moment: work expiring subscriptions ahead of time so devices are
• Build and maintain a plan for every key account, covering the growth opportunities, the risks, and
• Own the forecast for your book: build a credible expansion and renewal forecast, keep it current

🎯 Requirements

• 3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success
• A track record of growing existing accounts through upsell and cross-sell, with numbers you can
• Experience owning renewals and protecting revenue against downgrades at end of contract or end of
• A real account cadence: you meet your customers, run business reviews, and keep a plan per account
• Forecasting ability: you can build an expansion and renewal forecast and then hold the number
• Strong presentation skills along with relationship and stakeholder management across procurement

🎁 Benefits

• A diverse global team of 75 nationalities (and counting!)
• Virtual or In-person Coaching Sessions with the Fürstenberg Institut
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• 4 Volunteer days per year
• 15 remote business days per year to work abroad