B2B Systems Site Reliability Engineer

📋 Description

• Partner with engineering teams to define service-level objectives, error budgets, and supporting
• Investigate complex production issues end-to-end across application, data, infrastructure, and
• Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of
• Identify systemic sources of toil and lead the work to eliminate them through automation, AI
• Set the conditions for AI agents to do reliable work in our environment, including repository
• Participate in team ceremonies to identify and refine work, communicate findings, and drive

🎯 Requirements

• Minimum of 5 years experience in software engineering, SRE or production operations roles.
• Strong production troubleshooting skills across the stack. Ability to diagnose issues from first
• Experience working within a form of the Agile development framework process.
• Hands-on experience operating production services on AWS (e.g. EC2, S3, EKS, RDS/Aurora
• Experience utilizing observability tools (i.e. Grafana, Prometheus, LogicMonitor).
• Experience creating clear and concise technical documentation that is targeted at both technical

🎁 Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Our developers work in agile delivery teams to produce new features, improve software components
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global