Back Office - Service Dispatch & Case Management Specialist

📋 Description

• Receive, review, validate, and process service requests from operations teams, internal
• Monitor assigned mailboxes and manage request intake, assignment, response, and completion.
• Validate warranty eligibility, service entitlement, request completeness, and required
• Create and manage service cases, Work Orders, parts orders, and shipping guides in approved systems.
• Process dispatch requests and coordinate operational activities required for service execution.
• Provide status updates, shipment confirmations, Work Order information, and request

🎯 Requirements

• High School Diploma or equivalent required.
• Technical, vocational, or college-level studies in Business Administration, Customer Service
• Minimum 1-2 years of experience in case management, service operations, dispatch coordination
• Experience managing service requests, cases, Work Orders, dispatch activities, escalation
• Experience working within SLA-driven service environments preferred.
• Experience supporting retail partners, authorized service providers, field service organizations

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.