Backend Production Support Engineer

📋 Description

• Refine and execute integration tests to ensure the robustness and reliability of the software.
• Build close relationship with different operation team to continuously improve the operation
• Act as the key technical contact for identifying, investigating, and resolving production issues in
• Participate in the daily work of the PS team; actively receive and handle issues submitted by users
• Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives
• Regularly organize and analyze the encountered problems, transform them into business requirements

🎯 Requirements

• 3-5 years of experience in application or technical support.
• Experience with AI usage, shell scripting, Golang, and SQL technologies.
• Familiar with monitoring systems and logging systems (e.g., Datadog, Sumologic, OpenTelemetry).
• Strong analytical skills and ability to proactively identify issues before they escalate.
• Detail-oriented with strong ownership of work and ability to multitask across simultaneous projects.
• Proactive and solution-oriented mindset with strong sense of ownership.

🎁 Benefits

• Competitive salary
• Attractive annual leave entitlement including birthday and work anniversary
• Work flexibility adoption: flexi-work hour and hybrid or remote set-up
• Internal mobility program for career alternatives
• Work perks: crypto.com visa card provided upon joining