Provide responsive customer support for banking and financial services inquiries via phone, email
Process customer transactions, account inquiries, and service requests with accuracy and attention
Assist customers with account opening, maintenance, and closure procedures
Maintain organized and accurate records of all customer interactions and transactions
Identify and resolve customer issues and complaints in a timely and professional manner
Ensure compliance with banking regulations, policies, and procedures in all daily operations

🎯 Requirements

Proven customer service experience in banking or financial services (minimum 1-3 years)
Strong knowledge of banking products, services, and financial concepts
Excellent written and verbal communication skills
Proficiency in data entry with demonstrated accuracy
Ability to analyze and resolve customer issues effectively
Strong organizational and time management skills

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