Bankruptcy Customer Service Team Lead

📋 Description

• Handle inbound calls from customers with active or inactive bankruptcy cases.
• Verify customer information and communicate effectively through telephone, email, and chat.
• Provide accurate information and assistance regarding mortgage products, services, and account
• Gather and evaluate relevant information to respond to inquiries, investigate complaints, and
• Maintain accurate customer records by updating account information and documenting interactions.
• Research and resolve customer questions related to escrow trial and final analyses.

🎯 Requirements

• High school diploma or equivalent required.
• At least 4 years of experience in a customer service call center environment.
• At least 3 years of experience in bankruptcy, loss mitigation, collections, or foreclosure.
• General knowledge of the mortgage lending and servicing industry.
• Strong customer service and communication skills, with the ability to handle complex inquiries
• Excellent organizational skills and the flexibility to manage and prioritize daily assignments in a

🎁 Benefits

• Hourly compensation ranging from $20.43 to $34.28, depending on qualifications, skills, and
• Optional medical, dental, and vision insurance.
• Optional life and disability insurance.
• Paid holidays, vacation, and sick leave.
• 401(k) retirement plan with employer matching.
• Employee stock purchase plan.