Sutherland

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Barranquilla| Portal de Referidos - Especialista en Atención al Cliente I RF

Customer Support

Added

3 hours ago

Location

🇨🇴 Barranquilla

Type

Full time

Salary

Salary not provided

Related skills

crm atención al cliente soporte técnico retención ventas cruzadas

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Atender llamadas y resolver consultas
Cumplir metas de calidad y SLA
Dar soporte técnico básico
Informar sobre productos y servicios
Gestionar renovaciones y reembolsos
Retener clientes y manejar objeciones

🎯 Requirements

Bachillerato culminado
Ingles B2 - Excelentes habilidades de comunicación verbal y escrita
Capacidad para realizar multitarea y manejar múltiples sistemas
Habilidades de escucha activa y comprensión del cliente
Pensamiento lógico para análisis y resolución de problemas
Manejo básico de herramientas tecnológicas (CRM, correo, sistemas internos)

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