Behavioral Health Case Manager

📋 Description

• Serve as main contact for new participants and families during onboarding and journey.
• Advocate for participants joining the PACE program; ensure seamless onboarding.
• Facilitate care coordination from pre-enrollment to enrollment with IDT meetings.
• Review participant tracking tools to identify immediate needs; coordinate with IDT.
• Oversee monthly new enrollee orientation day, WelbeLink training, and center tour.
• Conduct checkpoints at 30, 60, and 90 days post enrollment and ongoing follow-ups.
• Partner with Behavioral Health and Social Work teams for high-risk participant check-ins.
• Identify high-risk participants for disenrollment and address concerns.

🎯 Requirements

• Bachelor’s degree in human services, communications, hospitality, or related field; experience may substitute.
• 4+ years in customer service or customer-facing roles.
• Highly motivated, self-directed; adapts quickly and makes decisions in emergencies.
• Proficiency in data entry and data analysis.
• Proficiency in Microsoft Office programs.
• Ability to manage sensitive conversations with compassion and discretion.

🎁 Benefits

• Medical, dental, and vision insurance coverage.
• PTO, holidays, and sick days: 17 days PTO, 12 holidays, 6 sick days.
• 401K savings with company match.
• Competitive compensation package including base pay and bonus.
• Additional benefits.