Benefits Care Advocate, Phoenix

📋 Description

• Own inquiries from start to finish; primarily inbound phone, with email/chat as needed.
• Work a full-time 40-hour/week schedule during hours of operation.
• Meet quality and productivity standards for superior customer service.
• Collaborate with advocates and teams to influence product development.
• Deliver exemplary service using a 'search first' approach with internal resources.
• Stay up-to-date with product updates and communicate them clearly.

🎯 Requirements

• 2+ years in call center, tech, retail, or hospitality roles.
• At least 1 year in customer-facing benefits with a broker or carrier.
• Technical: comfortable with Salesforce, Slack, Confluence, NICE Workstation.
• Collaborative, team-oriented; able to work cross-functionally.
• Accountable, proactive problem solver; end-to-end ownership.
• Excellent written and verbal communication; explain complex concepts clearly.

🎁 Benefits

• Competitive base pay, benefits, and equity (RSUs).
• Equity-based compensation; Total Rewards philosophy.
• Ongoing learning, development, and performance reflection.