Benefits Operations Manager

📋 Description

• Own the full day-to-day administration of US health benefits including medical, dental, vision
• Own benefits ticket intake, resolution, escalation, and trend analysis to improve service and
• Own relationships with brokers, carriers, administrators, and benefits vendors, including
• Partner with the Chief of Staff to develop and evolve HighLevel’s global benefits philosophy
• Lead a year-round global benefits education program that helps employees understand and use their
• Build, launch, and manage employee perks and well-being programs aligned with HighLevel’s overall

🎯 Requirements

• 8+ Years of Benefits Experience: Progressive experience in US benefits administration and
• Deep Benefits Expertise: Strong knowledge of US health and welfare benefits, ERISA, ACA, COBRA
• Strategic & Operational Judgment: Proven ability to evaluate complex issues, identify root
• Vendor & Stakeholder Leadership: Strong experience managing brokers, carriers, and benefits
• Systems & Process Mindset: Experience improving benefits processes, controls, integrations, and
• Builder Mindset: You’re energized by fixing what’s broken, building processes and infrastructure

🎁 Benefits

• Health benefits (medical, dental, vision, life)
• FSA/HSA
• 401(k)
• EAP
• Perks and well-being programs