Respond to inquiries in English and Spanish via phone, email, SMS, and chat
Primary contact for Spanish-speaking families and stakeholders
Translate or adapt communications from English to Spanish as needed
Resolve customer issues and escalate complex cases
Provide accurate information about ESA and microgrant programs Odyssey administers
Maintain detailed records of customer interactions and transactions

🎯 Requirements

Bilingual in English and Spanish (written and verbal) required
Zendesk or similar CRM experience required
3+ years in customer support
Excellent bilingual communication skills in both languages
Strong problem-solving and attention to detail
Able to work independently in a distributed team

🎁 Benefits

Remote role for U.S.-based candidates
Preference for residents in TX, UT, GA, LA, IA, WY, NY
Equal opportunity employer; accommodations available

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