Bilingual Account Specialist, High Value

📋 Description

• Review and assess delinquent, high-risk, and written-off accounts to determine recovery potential
• Contact customers to gather relevant information, explain account status, discuss outstanding
• Manage complex and escalated customer requests, using strong negotiation and interpersonal skills
• Develop and implement action plans to maximize recoveries, minimize losses, and safeguard financial
• Apply established loss mitigation procedures, including suitable loan modification options and
• Deliver professional, responsive customer service by understanding customer circumstances and

🎯 Requirements

• Typically 3–5 years of relevant professional experience, along with a post-secondary degree in a
• Bilingual communication skills appropriate for supporting customers in the required languages; the
• Knowledge of consumer collections practices and applicable federal, provincial, and local laws and
• Familiarity with credit-related qualifications, credit principles, and the assessment of delinquent
• Good knowledge of financial products and services, as well as awareness of competing offerings and
• Strong verbal and written communication skills, with the ability to explain complex financial

🎁 Benefits

• Annual salary: CAD $45,000–$100,000, with the final offer depending on location, experience
• Potential additional compensation: Performance-based incentives, discretionary bonuses, or other
• Health insurance: Access to health coverage.
• Insurance protection: Accident and life insurance may be included in the benefits package.
• Retirement savings: Access to retirement savings plans.
• Professional development: Tuition reimbursement, training, coaching, and opportunities to