Bilingual Account Specialist, LVAR

📋 Description

• Review and evaluate delinquent, high-risk, and written-off accounts to identify appropriate
• Handle incoming customer calls professionally and efficiently, building rapport, establishing
• Advise customers on repayment strategies, payment arrangements, loan modification options, and
• Apply established collections procedures to resolve non-performing and high-risk accounts, helping
• Process customer transactions, respond to service requests, issue communications, and complete
• Analyze account information and customer data to assess situations, provide recommendations, and

🎯 Requirements

• Typically 1–2 years of relevant professional experience, with a post-secondary degree in a related
• Strong bilingual communication skills in English and French to support customer interactions
• Working knowledge of consumer collections principles and applicable federal, provincial, and local
• Familiarity with financial products and services, collections strategies, payment arrangements, and
• Good verbal and written communication skills, with the ability to explain financial options
• Strong customer service and relationship-building skills, including the ability to handle sensitive

🎁 Benefits

• Annual salary range: CAD $35,500–$65,000, depending on experience, education, qualifications
• Comprehensive compensation: Potential eligibility for performance-based incentives, discretionary
• Health coverage: Access to health insurance benefits.
• Insurance protection: Accident and life insurance options.
• Retirement planning: Access to retirement savings plans.
• Education support: Tuition reimbursement opportunities, subject to applicable program terms.