Bilingual Account specialist - Medium Value

📋 Description

• Review and evaluate delinquent, medium-risk accounts to identify appropriate collections
• Contact customers to gather relevant information, explain account status, and discuss current and
• Provide professional, responsive customer service while building trust and maintaining productive
• Recommend payment strategies, loan modification options, and other appropriate solutions based on
• Manage incoming calls, process transactions, document customer interactions, and ensure requests
• Apply established loss mitigation procedures to resolve delinquent and high-risk accounts, helping

🎯 Requirements

• Typically, 2–3 years of relevant professional experience, with a post-secondary degree in a related
• Bilingual communication skills appropriate for supporting customers in both required languages; the
• Knowledge of consumer collections practices and applicable federal, provincial, and local laws and
• Familiarity with financial products and services, payment solutions, and the competitive landscape
• Strong verbal and written communication skills, with the ability to explain financial information
• Good organizational skills and attention to detail, particularly when managing account information

🎁 Benefits

• Salary range: CAD $40,500–$80,000 annually, depending on factors such as location, experience
• Potential incentives: Performance-based incentives, discretionary bonuses, or other rewards may be
• Health coverage: Health insurance is included in the benefits offering.
• Insurance protection: Accident and life insurance may be available.
• Retirement savings: Access to retirement savings plans.
• Learning and development: Tuition reimbursement, training, coaching, and opportunities to expand